Getting your order to you safely and quickly is something we take seriously. Here's everything you need to know.
Processing Time
Orders typically leave our warehouse the day after they're placed. If you order on a weekend or holiday, the clock starts the next business day. During really busy periods — holiday shopping, big sales, or when a product gets a lot of attention online — it might take an extra day or two. We'll let you know if there's a delay.
Where We Ship From
All orders ship from our warehouse using UPS Ground. That means delivery times depend on how far you are from our facility. If you're nearby, it might be a couple of days. If you're across the country, closer to a week.
Shipping Options and Costs
At checkout, you'll see the available shipping options for your address along with the cost. For US orders, standard shipping typically lands within 3 to 8 business days after it leaves our warehouse. Expedited options are available if you need something faster.
We offer free shipping on continental US orders over a certain threshold — you'll see the exact amount at checkout.
International Shipping
We ship to select international destinations. Delivery times vary depending on your location and how long customs takes to process your package. We can't control customs delays, but we'll provide tracking so you can follow the journey.
Please note that international orders are final sale — we can't process returns or exchanges on orders shipped outside the continental US.
Tracking Your Order
Once your order ships, you'll get a confirmation email with a tracking number. Use that number to check the status anytime. If tracking hasn't updated in a couple of days, don't panic — carriers sometimes scan packages in batches rather than one at a time.
If Something Goes Wrong
If tracking says delivered but you can't find the package, check with neighbors and your building's mail area first. If it's still missing, contact the carrier with your tracking number. If they can't locate it, reach out to us through the website's contact form and we'll do what we can to help.
If your package seems stuck in transit for an unusually long time, let us know. We'll follow up with the carrier.
Wrong Address?
Double-check your shipping address before you hit submit. If you notice a mistake right after ordering, contact us as soon as possible — we might be able to fix it before the package leaves. Once it's shipped, we can't change the address.