We want you to be happy with your purchase. If something's off, here's how we handle it.
The 30-Day Policy
You have 30 days from the date of your order to return most items, no questions asked. If you're not happy with your bottle for any reason, we'll take it back. Maybe the color wasn't quite what you pictured. Maybe it's a different size than you expected. Maybe you just changed your mind. All fine.
The only condition is that the bottle needs to be unused and in the same condition it arrived in. If it comes back to our warehouse clearly used, we can't process a refund, and unfortunately the bottle gets destroyed. We know that sounds harsh, but it's how we keep returns manageable and keep our prices reasonable.
How to Start a Return
Go to our website and use the contact form to let us know you'd like to return something. Include your order number. We'll get back to you with instructions on where to send it. Please don't ship anything back without contacting us first — we want to make sure it goes to the right place.
Once we receive the returned item and confirm it's in resellable condition, we'll process your refund. You'll get an email confirmation when it's done.
A Few Important Details
Shipping fees aren't refunded. If we provided a prepaid return label, that cost gets deducted from your total refund.
International orders are final sale. We can't process returns or exchanges on orders shipped outside the continental US.
If you're past the 30-day window but still within 60 days, you may be eligible for store credit. Reach out and we'll see what we can do.
Bought It Elsewhere?
If your item came from an authorized retailer, a physical store, or a marketplace like Amazon, contact that seller directly for a refund or replacement. We can only process returns for products purchased directly from us. If you bought from an unauthorized reseller, we unfortunately can't help — we have no way to verify those products or process replacements.
Damaged or Wrong Item?
If something arrives broken or you received the wrong item, contact us through the website's contact form with your order number and a photo. We'll sort it out.